Testimonials

Michael B. 01/17/20

Jackie is the paradigm of a professional Realtor.. She listened to our wants and needs, focused on the critical constraints which were based on location, price, and value and she was able to locate a number of properties which fit the criteria well. When we did find a property that was optimum she suggested some special terms for the offer based on her communications with the Seller's Broker and their needs and our ability to negotiate and thus enabled the writing of an offer with better closing terms than competing offers. Likewise, she found a diligent property inspector, and, when the property inspection showed a number of problem areas that needed substantial repairs, she worked with us and the seller's realtor to negotiate terms of an inspection repair addendum which was fair to both parties and resulted in a closed sale. This transaction was not a simple one, It also required the parties to work through a three state 1031 exchange, that involved funds held in an accommodator account which many Real Estate Brokers might find intimidating. Jackie kept the lines of communication open to insure that the sellers were well informed of the substantial cash down payment funds available as well as our strong credit worthiness which meant that mortgage financing problems would be minimal. Jackie earned and gets a five star rating.

Melissa B. 01/17/20

Jackie made our first time buyer experience great! She was very thorough and knowledgeable. Jackie was there to answer any questions and relieve any worries we had. She is great about getting you the information you are seeking and will look into any info she doesn't have on hand and gets back to you in a timely manner. I would highly recommend Jackie for your real estate needs!

Tawni R. 01/17/20

The best realtor we've ever worked with! Jackie was professional, knowledgeable and really listened to what we wanted. She made are experience seamless!

Kevin L. 01/17/20

As a first time home-buyer, Jackie was extremely helpful and really made us feel at ease throughout the entire process. Her years of expertise, experience and knowledge was pivotal in dealing with some challenging situations with the seller and our lender, and we wouldn't have been able to get through it without her!

Jonathon S. 01/18/20

Jackie has strong character and a good professionalism and local perspective. She helped us sell our home on a tight timeline for a relocation. She gave us nearly daily briefings on the situation as it progressed. We felt like we were being coached and handheld through our first-time sale. We would recommend her to anyone!

Cari G. 01/22/20

Jackie led me through each step of the process, both when I was selling my home and when I was purchasing my condo. She help to explain everything as we went through the process, I knew she was looking out for me and she paid attention to the details of what I was looking for in purchasing a new home. Jackie was patient and explained each step in the process...she was kind and professional. Both selling and purchasing a home can be very stressful, it was nice to know that I had someone taking care of things and I didn't have to worry. I would recommend Jackie to anyone looking to buy or sell a home. Thank you Jackie for helping me find the perfect home for me. I feel very blessed.

Ruth B. 05/28/20

We trust Jackie! It's easy to walk into one of the largest purchases of your life and be intimated or cautious of traditional real estate agents. However, Jackie isn't typical. She first took time to understand our needs (work relocation with the potential to resell within 2 years) and advised us using her extensive experience in the area. We'd done the typical online Zillow searches and attended Open Houses and thought we knew the market. She helped to explain details behind zoning, areas that were better for resale and what homeowners are buying. When we started to look at houses, she didn't pressure us to make a decision or tell us what we needed (that drives me crazy!). We looked at 2-3 houses together before we found "the one". The negotiations were smooth and Jackie told us what to expect based on our offer and budget. It also didn't hurt that she knew the selling agent and even the previous home owner! Zillow CANNOT do that! We've built a long-term relationship with Jackie. We've consulted with her after a job change to understand our choices and would definitely ask for her assistance on our next sale/purchase.

Devin M. 06/05/20

We moved to the Eugene area a year ago from overseas. We had no knowledge of the local area, and contacted several realtors prior to moving to the area. Jackie struck us as knowledgeable, friendly, and energetic. As we started our search for our house, she was extremely responsive and helped identify houses we might like. Her knowledge of the area was invaluable, and helped us look for exactly what we wanted. She never pushed us to make a decision, and when we realized we wanted more house than we were originally looking for, Jackie made sure we would be happy with the home rather than jumping on the chance to make a few more dollars. I can't think of a better realtor to choose in searching for a home in the greater Eugene area.

Deborah W. 06/07/20

Jackie has the most amazing, positive outlook and goes above and beyond for her clients. With a list of our family's 'must-haves' that stretched the budget we gave her, Jackie familiarized us with different neighborhoods and we started the search. But the house we wanted was not out there in our budget. We became sick of the whole process and ready to (gratefully!) buy something 'good enough,' even when the property missed the mark. Jackie, however, instead of making a quick sale, kept encouraging us to be patient. Thankfully, with as much work as everyone put into it, the search was successful and we found exactly what we had been looking for. My family and I love our house and neighborhood so much and I am certain without Jackie we wouldn't have found our North West treehouse.

Brandon H. 06/24/20

Jackie was absolutely amazing with helping us relocate and find the perfect home. She listened to our wants and needs and prioritized our concerns. Then when we had to unexpectedly relocate after only a year Jackie lister our home and got it sold while we were out of state. She handled all the details and took away the stress that we have had with past sales. Exceptional, professional, knowledgeable, very responsive, excellent communication, highly recommend!

Sheryl H. 07/08/20

Jackie was so patient, I had so many questions. And she helped me find a dream home, during a pandemic! She is funny, and kind, and very helpful. Poor woman wrote three offers for me, and went all over looking at houses. Thank you Jackie, you are fabulous!

Paula W. 07/14/20

Working with Jackie is FUN! In addition to her warm personality, she brings a wealth of knowledge and expertise to the home buying process. And Jackie is responsive, diligent, and works hard to see the process through. I've purchased two homes, and sold one, with Jackie and would not hesitate to work with her again.

Carol C. 09/17/20

It was such a pleasure to have Jackie Austin working on my behalf to help me find the perfect home fit for me. As many of you know, the home market here in Eugene is very, very competitive and requires rapid-response skills on many levels. Jackie fits the bill perfectly. She is very professional and so pleasant to be around. Her knowledge of the market is most impressive'”she knows, due to years of experience here, just where to find the goodies. Buying a new home doesn't have to be a nerve-wracking experience! Jackie makes it fun. It also helped that I knew what I wanted and that I am personally averse to haggling, so closing the deal was a piece of cake!

Justin L. 09/18/20

Jackie Austin is a pleasure to work with. She is the best realtor I've ever done business with (on my 5th home) and her local knowledge is amazing. I will continue to use her exclusively (3 transactions so far) for any buying or selling of homes in the Eugene Oregon area. When Jackie says 'I'm on it' she gets the job done!

Patti G. 10/23/20

I looked for a new home with several realtors for months before I enlisted Jackie's help. I admit that I was depressed and felt I would never find my perfect home - having made a few unsuccessful offers on homes I liked. Jackie immediately reassured me that my home was out there and she would help me find it. Her enthusiasm, knowledge of the local market, her warm personality really inspired me. She showed me homes at all times of the day and night and seemed to be there whenever I needed her. I felt like I was her only client in the world, although I knew I wasn't. It took only a few weeks and she found my dream home. With her insights I made a successful bid, and I now live in my perfect home! I highly recommend Jacki to anyone looking to buy or sell in the Greater Eugene area. She's fun to work with and will be a friend to you for years into the future! She's the best.

Jessica L. 01/21/21

I've bought and sold 7 homes in my lifetime and Jackie Austin, by far, was the most efficient, open and honest agent I've ever dealt with.

Shannon S. 01/21/21

Jackie was an amazing resource as we purchased a second home for my Mom to live close by (as in next door). We greatly appreciated her attention to detail and and guidance through the home buying process. She was very responsive and supportive as we navigated last minute changes. This was a very good experience for us and we look forward to working with Jackie again for any future home buying or selling activities.

Rodney K. 01/21/21

Jackie was amazing from start to finish. I also work in sales, and understand how important customer service is. Jackie is a true professional, and I would highly recommend her to any of my family or friends in the market for a house.

Sarum R. 01/21/21

Jackie is incredible! She advocates for you, responds lightning fast to your questions and concerns and has extensive knowledge in the business. It was a joy working with her. She went above and beyond for us!

Angela E. 01/22/21

Jackie is an angel on earth! She assisted my mother with the selling of my childhood home. As a lifelong resident of Eugene she knows this area and the market! From the first time we contacted her, through getting it listed, to showing and negotiating with potential buyers we felt we were in the best hands to oversee the whole process. Jackie went above and beyond to help my Mom with all the paperwork, signings and even met her at the bank on more than one occasion to make sure she was comfortable with all the details. I cannot recommend her enough!

Jim S. 01/25/21

Jackie is the best realtor we could ever find! She puts everything in to helping her clients find what they want, and knows how to get it done. She works tirelessly, to make sure all details are taken care of right away, and when time is of the essence, in a competitive market, she makes things happen for her clients. She is the one you want working for you!

David R. 01/31/21

Jackie gave great advice on what we needed to do to become market ready and in a short time on the market we had a great offer, very minimal inspection issues and a great price. We are very satisfied.

Alan A. 04/22/21

I can't recommend Jackie enough. I felt like every aspect of the transaction went above my expectations. Jackie is knowledgeable, professional, responsive and she pays great attention to the details. She kept me informed along the way so I never even had a chance to ask for updates. I will recommend her to anyone needing real estate services!

Jeff R. 04/24/21

Jackie was amazing to deal with! Truly understands the Eugene area and home buying. We will definitely be using her again in the future.

Jamie S. 04/24/21

Jackie was the best real estate agent we have worked with. Professional, knowledgeable, responsive, and hard working.

Debbie S. 04/24/21

Amazing service, great real estate agent. Would ask Jackie to be our real estate agent again in a heartbeat.

Carrie H. 04/25/21

Jackie is Fantastic! She has been super helpful and very patient throughout this tough buyers market! Jackie is always accommodating with our desire to see any new listing! Highly recommended!

Katie S. 04/25/21

I have had the opportunity to work with Jackie in many different capacities. I first met Jackie many years ago when I became the transaction coordinator for her and her team. Every since then when I think of a real estate rockstar, I think of Jackie. I have used Jackie for my own personal real estate needs, I always think of Jackie when I have friends or family members in need of a real estate professional and recently I became a Loan Officer and Jackie is one of the top agents I prefer to refer all my top qualified borrowers to. When referring individuals to Jackie, I have no doubt they will have an amazing experience, feel well taken care of and end up being very happy with the end result. Jackie is very knowledgeable, she knows Eugene / Springfield and surrounding areas very well and in this highly competitive market she knows how to win whether you are a buyer or seller. If you are a buyer, when Jackie represents you, because of her knowledge and years of experience, you can bet your offer will be one of the most competitive and have a higher chance of acceptance. If you are a seller, Jackie knows how to get your home under contract quickly and for top dollar. Her dedication to her clients and her business is top notch. She takes her business and clients very seriously and when you work with Jackie, she will always prioritize you and your transaction. She is very professional, caring and when it comes to your real estate transaction, there are many real estate professional you can choose from, but if you want the best experience and you want to win, chose Jackie! She is simply the best!

Micky R. 04/25/21

Great job, highly recommend. House sold within four days, way over asking price!

Julie A. 04/25/21

Jackie went above and beyond to help our family find the perfect home! From showings to negotiations Jackie made sure the process of purchasing our home went smoothly. She is friendly, professional and has a vast knowledge of the Eugene area too! Would highly recommend!!

Emily D. 04/26/21

Jackie was so great and helped me get into a perfect home for me in the area I wanted to be in! Despite a tough market and a limited budget, her advice and recommendations enabled me to get a home that I am absolutely thrilled with!! :D Thank you again for your help Jackie! Much appreciated!

Matthew S. 04/26/21

Jackie is hands down one of the best real estate agents in the area. Her knowledge, expertise, and experience are unmatched. However, it is her care and compassion that set her apart from others. Her ability to manage high-stress situations while easing the minds of her clients results in full confidence before, during, and after the transaction. She's one of the few agents I've ever worked with that proactively resolves issues BEFORE they arise. Her ability to anticipate allowed us to avoid so many headaches, and that only comes with well-experienced agents. I'd recommend Jackie to any of my friends and family!

Lisa D. 04/26/21

Jackie has been my realtor for the past 25 years and has helped me buy and sell all my personal homes. She is like family, also assisting my daughter and mother in the recent purchases of their homes. There are many reasons why I continue to trust Jackie as my one and only realtor. First, buying and/or selling a home can be a stressful life event. Jackie's caring and empathetic approach put me at ease each and every time. She understands the emotional connection that her clients have with homes and treats each case with compassion and careful attention. Second, Jackie is always smiling and upbeat, and she never gives up on the goal we are trying to achieve. Her optimism and enthusiasm for her job are contagious, and she never fails to make the stressful process of buying or selling a home fun. Jackie is the most dedicated realtor I have ever met, and she always manages to make me feel like I am her only client (when in fact I know she is so busy!). Third, she is trustworthy. So much of the world of realty is confusing to the average person, and it is important that your realtor be able to "un-muddy" the waters for their clients. I have always felt that I can rely on Jackie for honest information. I also know that she always has my best interests at heart and will never steer me in the wrong direction. She answers questions clearly, knowledgeably, and in an understandable manner. She acts with integrity at all times, and is always willing to take the time to explain the never-ending questions that come along with the realty process. Finally, Jackie is unbelievably resourceful and knowledgeable. She has worked in our area for many years and knows detailed information about the law and market, but also about our neighborhoods and communities. She has endless connections with all constituents in the realty industry and navigates each aspect of home buying/selling with a high degree of effectiveness. In essence, I always know I am in excellent hands when Jackie is my realtor. Her tenacity and drive have always landed us in the perfect home. She loves what she does and it is evident. I recommend her to anyone and everyone who needs a realtor, because I can confidently tell them, "You will not be disappointed--Jackie will help you realize your dream."

Cherrill W. 04/26/21

Jackie is a fantastic realtor. She is very knowledgeable & professional. She helped me sell my home in Cottage Grove & buy my townhome in Eugene. Both transactions were perfectly completed in a timely manner. I will definitely use Jackie again if the need arises!

Antoinette B. 04/26/21

Jackie is very knowledgeable and experienced. She really listens to your needs and what you are looking for. She goes above and beyond to help. She is very friendly and personable and makes you feel comfortable to ask any questions. I very much trust Jackie with my real estate journey.

Steve B. 04/26/21

Jackie is amazing in the time she will spend with you in order to reach what meets your needs and desires in finding a home. Even when our timeline is long compared to others, she is still giving us her utmost effort and time!

Elizabeth C. 04/26/21

Jackie is my gal! I have had the pleasure of selling two homes with Jackie. She is a fantastic agent! It is wonderful to work with an agent you can completely trust. I highly recommend Jackie!

Jonathon B. 04/26/21

Jackie has been very helpful in guiding me to the type of home that would be best as a rental. She had great ideas and was very knowledgeable in the areas I was interested in. Very professional and detailed.

Elizabeth G. 04/27/21

She was so wonderful every step of the way. I bought a home and moved across the country this Spring which was quite stressful but the home buying process was seamless with her help. She coordinated well with my lender and the sellers agent. I would highly recommend Jackie. Easiest home buying process to date!

Brent C. 04/27/21

It has been a real pleasure working with Jackie over the years!

Kristie L. 04/27/21

I have worked closely with Jackie for many years and even used her for my own personal home purchase. She is the best. She is thorough, professional, honest and forthright and you definitely feel like she has your best interests in mind at all times. If you are looking to sell your home or buy a new one, I highly recommend connecting with her. She will take excellent care of you.

Tiffany B. 04/27/21

She is an excellent realtor that knows her stuff!

Curt C. 04/27/21

Jackie was a wonderful agent that sold our home quickly and above asking!

Kayla D. 04/28/21

Jackie is my whole family's go-to for all things real estate! She is so punctual, knowledgable, and hard working. I truly don't know what we would do without her help! So happy in my home. Thank you for everything, Jackie!

Bev H. 04/29/21

Working with Jackie is a pleasure in what can be a frustrating experience. She is capable and current in the market. Listening to clients and working to fulfill their wishes is high on her priority. She explores all avenues and works hard to complete a successful outcome. In short, she cares for her clients and does all she can to serve them.

Lisa C. 04/29/21

I love this woman! Love how she always makes time for me, whether selling my house or looking for a new one. She knows her job and does it well.

Aino W. 05/04/21

Jackie is very competent in her profession. She has a pleasant personality and is easy to work with. I highly recommend her.

Cindy B. 05/18/21

Jackie is amazing...she knows the market and is always available. I would highly recommend her

Sean M. 11/08/21

Jackie is beyond fantastic. She is thoughtful, patient, fair, and landed us our dream home. In a crowded and unstable market, she helped us understand the area and act quickly on the right house for us. We were moving from out of state, and she was able to facilitate viewings (in some instances doing video tours for us) and broker a complex and nuanced deal with the sellers. She took the time to learn what all parties needed, and I have no doubt she is the best in the business. Stop reading reviews and go hire Jackie.